The Trustly Blog

This interview was first published in The Paypers´s Cross-Border Payments and Ecommerce Report 2020–2021, which assesses the change of pace that occurred in 2020 and provides a comprehensive overview of the major trends driving growth in this space, being the ultimate source of information for players interested in selling across borders.

Digital payment processing has helped QSRs and grocery chains adapt to the pandemic and realize other benefits: more efficiency, improved customer experience, increased revenue, and more. Each approach to digital payment processing has its pros and cons. Merchants that diversify their options by offering Open Banking Payments can avoid major pitfalls and maximize the benefits for themselves and their customers.

As we enter into 2021, some Nacha rules are expected to come online that will affect merchants, financial institutions (FIs), and billers. One rule adds a new data security procedure when a merchant/FI/biller keeps its customers’ deposit account information in electronic format. Another rule mandates an account verification step when making an ACH debit payment. We summarize these new rules below.

Online shopping grew significantly in 2020, bringing with it key challenges for eCommerce businesses: higher fraud rates, more chargebacks, poor checkout experience and high cart abandonment rates. There are many one-off solutions to tackle these problems. Trustly is the only holistic technology that can address everything simultaneously using Open Banking Payments.

Real Time Payments (RTP) are a type of faster payments that settle instantly. Businesses that invest in RTPs can cater to the expectations of younger demographics while realizing other benefits, such as improving business processes, encouraging customer onboarding, and driving sales and retention. RTPs are relevant to numerous industries, such as insurance, bill payments, and online casinos.