How do I request deletion of my data?

Trustly is committed to the privacy and security of your information. To maintain accurate records and ensure the safety of your data, we ask that you submit this as a secure request through our Consumer Portal.

Using the portal ensures that only you can request deletion or other changes to your data as the portal requires that you sign in using the same bank credentials you used for transactions completed on the Trustly platform. Once you’ve authenticated with your bank, you can view the details of any transaction in our system and request your data be deleted by going to Account Settings.

Please note: Data deletion is not immediate and there are legal obligations we are subject to that require the storage of data for a certain amount of time. For example, certain rules and regulations enacted to fight money laundering require that we store some data for at least five years after a payment transaction is made using Trustly’s services. To read more about why and how we store personal data, our privacy and data retention policies are available on our website at https://us.trustly.com/privacy-policy

If you are unable to log into the portal, or have other questions, please contact our support team using the Contact us now button below.