How do I identify the merchant and transaction for a direct debit transaction if the email doesn't tell me?

It's not uncommon for people to forget about direct debit authorizations. If you don't remember which company your recurring payments were set up for, and he email doesn't clearly state it, contact us with a copy of the email and, if applicable, any Proof of Payment you may have including,

  • Name of the account holder
  • Amount
  • Date of transfer
  • Receiving account number
  • Sending account number
  • Reference number
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