Transaction Support
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About Trustly's Fees
Fees
Inquiries
Returns
Transaction History
Authorization or Payment Code Issue
Errors
Sending Money
Available Funds Guidance Guarantee
Implementations
Inquiries
Sending Money
Cancel Deposit
Inquiries
Sending Money
Cancel Withdrawal
Receiving Money
Returns
Cancelling Monthly Direct Debit
No items found.
Choosing Different Deposit Retry Amount
Inquiries
Sending Money
Decline Reasons
Declines
Errors
Inquiries
Receiving Money
Returns
Deposit Refund
Disputes
Inquiries
Sending Money
Deposit Timeframes
Inquiries
Sending Money
Error Using Chase: Access Blocked
Bank Account
Errors
Errors Registering for Trustly Direct Debit
No items found.
Expiration of Suggested Deposit Amount
Implementations
Inquiries
Sending Money
Incorrect Transaction Dates
Disputes
Inquiries
Increasing Suggested Deposit Amount
Implementations
Inquiries
Sending Money
Instant Deposit Limit Message
Errors
Inquiries
Sending Money
Merchant Account Not Funded
Disputes
Errors
Transaction History
Merchant Hasn't Received Funds
Disputes
Inquiries
Sending Money
Missing Accounts
Bank Account
Bank Connections
Errors
Missing Refund From Merchant
Disputes
Inquiries
Receiving Money
No Receipt or Confirmation email
No items found.
PEP Information
No items found.
Payment Transaction Message: Insufficient Funds
Declines
Errors
Payment Window Frozen
Errors
Sending Money
Preventing Fraud
Fraud
Proof of Payment
Disputes
Inquiries
Sending Money
Revoke a Direct Debt Mandate
No items found.
Services Temporarily Unavailable Error
Bank Connections
Source of Suggested Deposit Amount
Implementations
Inquiries
Suggested Deposit Amount FAQ
Declines
Errors
Inquiries
Suggested Deposit Amount Seems Low
Disputes
Errors
Inquiries
Transactions Without Amounts in Consumer Portal
Inquiries
Portal Access
Transaction History
Trustly Deposit Limits
Implementations
Inquiries
Sending Money
Unknown Direct Debit Transaction
No items found.
What Did I Purchase
Inquiries
Sending Money
Transaction History
Withdrawal Timeframes
Inquiries
Receiving Money
Withdrawal or Payout Delays
Inquiries
Receiving Money
Contact our support team
We’re here for you 24/7 via chat, text, email or by requesting a call back.
Contact our support team
We’re here for you 24/7 via chat, text, email or by requesting a call back.
